These are preliminary terms while Neticks completes its commercial documentation. They describe the arrangement accurately and are binding on the order you are placing today. A final form of agreement will be issued and will not change the terms of an order already accepted.
1. What this covers
This agreement is between Neticks and the customer named on the order. It covers the charging stations, pedestals and related hardware listed on that order, and nothing else.
The order records the price of each item at the time it was placed. Later changes to Neticks' prices do not alter an order already made.
2. Payment
The full amount shown on the order, including shipping and applicable sales tax, is charged when the order is placed. The order is not accepted until that payment succeeds.
Prices are in US dollars. Sales tax is calculated at the rate in force for the delivery address on the day the order is placed.
3. Delivery, title and risk
Hardware is shipped to the delivery address on the order. A tracking number is provided when it leaves.
Title and risk in the hardware pass to the customer on delivery. Neticks is not responsible for loss or damage after that point.
Delivery dates given before shipment are estimates, not commitments.
4. Installation is not included
Installation is not part of this order and is not included in the price. Neticks introduces and coordinates an independent licensed electrician, who contracts directly with the customer and is paid by the customer.
That electrician is not an employee, agent or subcontractor of Neticks. Their work, their quote, their permits and their warranty are between them and the customer.
The customer is responsible for the electrical supply, for any panel or service upgrade the site needs, and for obtaining any permit or consent required where the stations are installed.
5. The dashboard plan is separate
Running a location on the Neticks dashboard costs $29.99 per month per location and covers unlimited stations at that location. It is not part of this order and is not charged with it.
Stations cannot be switched on until the location they are assigned to has an active plan. The plan is set up by the customer from their own dashboard after the account is created.
6. Station protection
Where station protection is selected on an order, it is recorded as a request and is not billed with the hardware. It is a monthly service started from the customer's dashboard, and its terms are set out in the station protection agreement at that point.
7. Warranty
Hardware carries the manufacturer's warranty. Neticks passes that warranty through and assists in making a claim under it, and does not extend or replace it.
The warranty does not cover damage from incorrect installation, electrical faults on the customer's side of the supply, misuse, vandalism, or weather beyond the unit's published ratings.
8. Cancellation and returns
An order may be cancelled for a full refund at any time before it ships. Once it has shipped, cancellation is at Neticks' discretion and any refund is reduced by shipping and by any damage in transit or use.
Hardware returned must be complete, undamaged and in its original packaging.
9. What the customer is responsible for
Providing accurate delivery and billing information, and a working email address for the person who will administer the dashboard.
The safety, supply and physical security of the installed hardware once it is delivered.
Setting their own charging prices, and their own arrangements with drivers who use the stations.
10. Limits
Neticks is not liable for lost revenue, lost charging sessions, or any indirect or consequential loss arising from the hardware, its installation, or any interruption to the service.
Neticks' total liability in connection with an order does not exceed the amount paid for that order.
Nothing in this agreement limits liability that cannot be limited by law.
11. Changes to these terms
The version of these terms accepted on an order is recorded with that order and continues to govern it. Revised terms apply to later orders only.